Shipping and Handling
Thank you for visiting and shopping at Woolhandmades. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Order Processing Time
If your order is placed Monday through Friday, excluding holidays, Woolhandmades will ship items in stock within 48 hours. However, most items are made to order and imported. Depending on availability of knitters and the items being knit, please allow 3-4 weeks to complete the order. We will contact you by email to update you on our progress.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost
FedEx Standard 5-7 business days Free on orders $99.00 and more
Delivery delays may occasionally occur.
Woolhandmades ships to addresses within the U.S. and Canada
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
Woolhandmades is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Woolhandmades is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Return and Refund Policy:
Thanks for shopping at Woolhandmades. If you are not entirely satisfied with your purchase, we're here to help.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable.
Please follow link below to access our return page
Custom and special order items are not returnable or refundable, as they are made specific to your measurements and cannot be resold. Once a custom order is placed, it cannot be changed and/or cancelled.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us.